PSCPF: planning, scheduling and control of patient flow

Paper aims Lack of operational planning in healthcare organizations may result service disconnection and reduced value per effort to the patient. Production Planning, Scheduling Control assists determining “what,” “how much,” “when” “where” deliver, which be great relevance services. This study proposes a structural framework analyzes implementation PPSC concepts OR management. Originality The application from manufacturing applied as PPSC, present this text, demonstrates crossing alignment global management techniques tools applicable both areas. Research method discussion is based on data gathered through action-research Brazilian public hospital. Main findings In hospital under study, PSCPF resulted increased production control surgeries, efficiency waiting lists, efficiency, motivational gains staff integration. Implications for theory practice understanding proper concept contributed mitigate problems related capacity management, unawareness different levels demand cut down scheduling errors, prevented provision false information between various areas